Leadership Lessons from Port of Subs

July 29, 2009 — Leave a comment

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I was in Port of Subs on Monday night and took a quick snapshot of this sign that is directly in front of the door. You can’t miss it, it’s the first thing you see when you walk inside. They make a lot of promises and here they are:

I Promise…

  • to be prompt with your order
  • to be friendly
  • to slice everything fresh in front of you
  • you more meat & cheese than the $5 sandwich guys
  • you fresh veggies
  • you a better value
  • the best sliced-fresh sandwich ever

I can personally attest that the service is fantastic at this particular Port of Subs in Santa Rosa, Ca. I have only seen one man behind the counter making the sandwiches and he is always there. He listens to your order and gets it right. He doesn’t mix the mayo knife with the mustard knife – that’s huge if you don’t want one of them on your sandwich. He’s nice and efficient. He’s consistent.

What can we learn from this man and the Port of Subs promises? How does this translate into your family, life, job, or church?