I came across a volunteer training from North Point Community Church. They brought out Lee Cockerell, former CEO of Disney World, to speak about leadership to their volunteers. Here’s one, of many, things that stuck out to me as I watched his talk.
The follow list was discovered when Disney World hired the Gallup organization to survey 6,000 guests on what they expected when they visited Disney World. He made the case that these expectations can be applied to any organization or business, even a church.
So think about the following list and ask yourself how this relates to the church. I’d love to hear your thoughts.
The 4 Guest Expectations:
Make me feel special
Treat me as an individual
Show respect to me and my family
Have knowledgeable employees